When to speak with a financial counsellor before refinancing debt

Key points

• A financial counsellor can help when bills and debts are difficult to pay, creditors are contacting you or the available options are hard to compare.
• Seek help early when essentials are at risk, repayments are already missed, income has fallen, debt collection has begun or every refinance scenario remains unaffordable.
• Financial counsellors do not charge a fee. If someone is selling a loan or paid debt-management service, they are offering a different service.
• Use actual provider terms and dated figures. Eligibility, rates, limits and fees vary.

A financial counsellor can help when bills and debts are difficult to pay, creditors are contacting you or the available options are hard to compare. The service is free, confidential and independent of selling a loan.

Start with what you owe now, what the current arrangement costs and what needs to improve. You may care most about total cost, a repayment that fits payday, fewer due dates or a clear finishing date. Write that priority down before looking at another product so the comparison does not shift around the offer in front of you.

Start with the decision you are actually making

Seek help early when essentials are at risk, repayments are already missed, income has fallen, debt collection has begun or every refinance scenario remains unaffordable.

Use current statements and provider documents where you can. App balances are useful for a quick snapshot, but payout amounts, pending interest and offer terms can change the amount needed to complete a transfer or refinance. Mark anything that is only an estimate. If a provider gives you a personalised offer, replace the advertised figures in your comparison with the figures in that offer.

Keep cash flow and total cost on separate lines. A change can reduce this month’s scheduled repayment because the debt is spread over longer. That may be a considered choice when the current repayment is not sustainable, but it should not be described as a saving unless the full cost is lower after interest and fees.

A worked example

You have three debts, two overdue household bills and enough income for housing and food but not every repayment. A counsellor can help prioritise, explain hardship rights and negotiate with creditors. That work can happen before deciding whether any refinance is suitable.

The figures in this example are illustrative. They show the method, not a current product or the result you would receive. Run the comparison again with your own balance, term, offer rate, fees and repayment. If the decision involves several debts, include every minimum repayment that will remain after the change.

The useful result is a small set of numbers you can check:

• the amount that will actually move or be paid out
• every upfront and ongoing fee
• the repayment you plan to make, not only the minimum
• the date the promotional rate or loan term ends
• the total amount likely to be repaid
• any debt, limit or regular payment left behind

Test the proposed repayment against real income, essentials, irregular bills and each payday.

Questions to answer before applying or signing

• Are essentials or housing at risk?
• Are creditors or collectors contacting you?
• Can any proposed repayment be sustained?
• Would help negotiating existing arrangements be more useful first?

Answer these from documents where possible. When a term is unclear, ask the provider how it applies to your amount and intended settlement date. Keep the answer with the offer. This gives you something concrete to compare and reduces the risk of making a formal application simply to discover basic product rules.

It is also worth checking both the good month and the awkward month. Add car rego, quarterly utilities, school costs, medical spending or other irregular commitments that do not appear in a neat monthly budget. A repayment that works only when none of those costs arrives is unlikely to feel manageable for long.

Check the whole position after the change

A transfer or refinance can affect more than the balance receiving a lower rate. An old account may stay open, a small residual amount may remain, or a separate repayment may still be due. Confirm each intended payout, keep making required payments until closure is confirmed and save the final statements.

If you are already missing repayments or cannot cover essentials, contact the provider's hardship team or a free financial counsellor first. Once the immediate pressure is being handled, install WeMoney and connect your accounts to see your debts, repayments, bills and spending in one place. That fuller view can make a support conversation easier and help you understand what is competing for each pay.

WeMoney also uses connected accounts and credit information to show personalised savings opportunities in the For You section. If a debt-consolidation, credit-card payoff or refinancing opportunity is relevant to your position, you can review it in the app after the support-first steps in this guide. Potential savings and approval are not guaranteed.

When another option may fit better

Financial counsellors do not charge a fee. If someone is selling a loan or paid debt-management service, they are offering a different service.

If the numbers do not improve the outcome you care about, keeping the current arrangement and paying it down may be reasonable. You can also ask current providers about a lower rate, a changed due date or hardship assistance. Those paths do not all produce the same credit, cost or contractual result, so compare what each would actually change.

If you cannot cover essentials or the next required repayment, deal with that pressure first. Contact the provider’s hardship team or speak with a free financial counsellor through the National Debt Helpline. A new application is unlikely to create reliable breathing room when the proposed repayment still does not fit.

A final check

Before committing, read the offer once without the promotional headline. Look only at the amount provided, debts paid, rate, comparison rate where relevant, fees, repayment, term, end date and total amount repayable. Then compare those fields with your current position and the manual plan you could follow without switching.

Keep the option only if it produces an improvement you can explain in plain language. It might lower the estimated total cost by more than the fees, bring the finishing date forward, or turn several difficult due dates into one affordable repayment. If the only change is a smaller repayment created by a much longer term, name that trade-off before deciding.

Sources

• MoneySmart: Financial hardship
• MoneySmart: Financial counselling
• MoneySmart: Debt consolidation and refinancing

This article provides general information only. It does not take your personal circumstances into account and is not financial, credit or legal advice. Consider your own situation and seek advice from a suitably qualified professional if you need it.