Why Has My Experian Credit Score Changed?

If you’ve noticed that your Experian credit score in WeMoney looks different — higher, lower, or even using a new scale — you’re not alone. This change is happening across Australia as part of a major update to the Experian credit reporting system.

Here’s what’s going on, and why your score may look different today.

A New Combined Experian + illion Credit Score

Experian has recently acquired illion and brought both bureaus together into a single, unified credit reporting system called CBCX.

This means lenders — and apps like WeMoney — now receive credit reports and scores built from a much larger, combined dataset.

According to Experian’s transition guide, CBCX gives a more complete and up-to-date picture of your credit activity and improves how risk is assessed by incorporating additional default, enquiry and repayment data that wasn’t previously available in the old Experian format.  

Because this is an industry-wide change, every provider using Experian data will see score shifts, not just WeMoney users.

Why Your Score Might Look Different

1. The scoring scale has changed

The old Experian score sat between 0–1000.

The new CBCX score has no upper or lower limit — most people fall between 0 and 1200, but some scores may even be negative.  

So even if nothing about your credit behaviour has changed, the number you see can look quite different simply because it’s built on a new scale.

2. The new score uses more data and is more detailed

The CBCX score includes significantly more information about your credit accounts, repayment history, defaults, enquiries, and other data such as directorships and public records. This results in a broader, flatter distribution of scores and better ability to distinguish differences in credit risk.  

Because of that, the credit population naturally “moves around” on the new scale.

3. Score movement is expected — and normal

Experian’s modelling shows that score shifts will happen for most people:

• About half of Australians will see their score increase, and
• About half will see it decrease
• The average shift is around –25 points (a small decrease)
• Around 15% of people may see a change of more than 100 points in either direction  
  

This doesn’t mean your creditworthiness suddenly changed — it’s simply the result of a new scoring model interpreting your existing credit data differently.

Why WeMoney Shows a New Experian Score

Because Experian is retiring the old score format, WeMoney has updated to the new CBCX system so users get the most accurate and up-to-date information.

To support your privacy and comply with Experian’s transition requirements, your old Experian data has been removed, and your new score is generated from the unified CBCX bureau instead.

What You Should Do Next

Most members don’t need to take any action. Your new score is simply part of Australia’s upgraded credit reporting system.

But if something doesn’t look right or you have questions, our team is here to help:

📩 hello@wemoney.com.au

In Summary

Your Experian score changed because:

• Experian and illion merged their credit bureaus
• Australia is moving to a new, more comprehensive scoring model
• The scoring scale and data inputs have changed
• Score shifts — up or down — are normal and expected
  

This change helps ensure your credit score better reflects your complete financial picture.

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