Last updated 27 July 2026. Every figure on this page links to its public source.
This page shows every rating we receive, including the one star reviews. Handled honestly, criticism tells you more about a company than a wall of five stars.
The app stores hold most of our reviews because WeMoney is an app: that is where members are asked to rate us. Trustpilot is a smaller sample (25 reviews) that skews toward people seeking support. We link all three so you can read everything yourself.
How our app store ratings break down
8,299 ratings across the Apple App Store and Google Play combined, averaging 4.5, as at 27 July 2026.
About 1 in 15 members rates us one star. The most common complaints are bank feed sync issues and slow support responses, and they are fair: both are covered below.
What members say
"I can see where I can cut back expenses, see my bills for the current and coming months as well as set certain budgets for certain spendings."
Morgan, Google Play, 5 stars, September 2025
"I have multiple split accounts and investments, all up about 15, with 2 loans also. I can see all of them in this one App."
Kirsty, Google Play, 5 stars, June 2021
"It has saved me money in a few ways - spotting subscriptions I thought were cancelled."
Amanda, Trustpilot, 5 stars, August 2025
What our critics say, and our responses
"My income and spending is incorrect... Real shame that the app doesn't work as advertised."
Katarina, Google Play, 1 star, November 2023
Our response: transaction categorisation is automated and it does get things wrong. We replied to Katarina directly, and recategorisation has been a focus of the app since: you can correct any transaction and the app learns from it.
"Checks your credit report monthly and leaves enquiries."
NM, Trustpilot, 1 star, March 2026
Our response: this one matters because it sounds scary and is a misunderstanding we take seriously. WeMoney reads your credit report as an Access Seeker under the Privacy Act. That is a soft check. It never appears to lenders as an application enquiry and does not affect your score. We replied on Trustpilot with the full explanation.
"I have now sent 5 emails to WeMoney support without answer."
Ruben, Trustpilot, 1 star, February 2026
Our response: support response times have genuinely been a weak point and several reviewers say so. We replied to Ruben and resolved his case. Trustpilot's own profile data shows we currently reply to 75% of negative reviews, typically within a month, and we are working to make that faster.
Is WeMoney safe? How is my data protected?
Bank connections use the Consumer Data Right (open banking) where available: a government regulated, read only connection. WeMoney cannot move your money and does not store your banking password. For institutions not yet on open banking, connections run through accredited data providers. Details are on our security page.
Does checking my score with WeMoney hurt my credit score?
No. WeMoney reads your report as an Access Seeker, which is a soft check. It is not a credit application, lenders never see it as an enquiry, and it cannot lower your score.
How does WeMoney make money?
The app is free. WeMoney earns revenue from an optional Pro subscription and from commissions when members choose a product, such as a consolidation loan, through our marketplace. Commissions do not change what you pay a lender, and we show offers whether or not they pay us equally. That model is why the app can be free while reading your accounts costs us money.
Where these numbers come from. Ratings and counts are read directly from our public profiles on the Apple App Store (Australia), Google Play and Trustpilot on the date shown above, and this page is updated on a schedule. Google Play publishes exact per-star counts; Apple publishes whole-percentage bars, so the Apple side of the combined breakdown is derived from those percentages and totals may not sum exactly. Review quotes are genuine member reviews reproduced from those public platforms with the reviewer's display name and date; critical reviews are selected to represent the most common complaint themes, not hidden. No reviewer was paid or incentivised. Reviews reflect individual experiences and results vary.
WeMoney provides general information only and does not consider your personal circumstances. Australian Credit Licence 526330.
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