What is consumer credit insurance?


Consumer credit insurance is a financial safety net created for people who have borrowed money through credit or loans. It gives borrowers a sense of security, covering them if unexpected events affect their ability to repay their debts. In Australia, there are regulations in place to ensure consumer rights are protected, so you can rest assured the system is looking after your best interests.

In this article, I’ll explore its workings, types, considerations, and consumer rights. 

Let's answer the following commonly asked questions:

  • What is consumer credit insurance?
  • How does consumer credit insurance work?
  • What factors to consider when considering CCI in Australia?
  • What is junk insurance?
  • What does consumer credit insurance cover?
  • What are the benefits of consumer credit insurance?
  • How is consumer credit insurance regulated in Australia?
  • What are the different types of consumer credit insurance?
  • What is credit life insurance?
  • How does credit disability insurance work?
  • What is credit involuntary unemployment insurance?
  • What factors should be considered before obtaining consumer credit insurance?
  • How are premiums determined?
  • What are the limitations and exclusions?
  • What are the compliance and enforcement measures?
  • How can consumers resolve disputes?
  • What support is available for consumers facing financial difficulties?
  • Is it possible to live without consumer credit?
  • Do I have to pay for credit protection?
  • What are some of the most common misconceptions?

Q1: What is consumer credit insurance?

Consumer credit insurance, also called "loan protection insurance,” is an optional financial product that provides coverage to borrowers when they encounter unforeseen difficulties meeting their loan obligations

This insurance acts as a safety net, ensuring loan repayments are made even during challenging circumstances. It is regulated by the National Credit Code, which outlines the obligations of entities that provide credit and is overseen by Australian Credit Licence holders. The National Credit Code is part of the National Consumer Credit Protection Act 2009, administered by the Australian Securities and Investment Commission (ASIC). 

Consumer credit insurance (CCI) applies to credit contracts and is aligned with the requirements set out by the credit code. This ensures that borrowers' interests are safeguarded at every turn.

Q2: How does consumer credit insurance work?

Borrowers pay regular premiums to the insurance provider based on factors like loan amount, age, and desired coverage. Your insurance policy serves as a protective shield, offering coverage as set out in the policy document. It's important to familiarise yourself with this document as it outlines all the specifics of your protection. In eligible circumstances like death, terminal illness, disability, or involuntary unemployment, insurance claims are assessed based on the policy's terms and conditions.

Approved insurance claims can result in direct payments to the credit provider or the borrower, offering valuable financial support during challenging times. It's worth noting that in some cases, disputes or issues related to insurance claims may arise, leading to legal action or class action lawsuits.

Important: Borrowers should compare different policies, consider their financial situation, and assess the level of risk they wish to mitigate. Seeking professional advice from mortgage brokers, insurance specialists, or financial advisers can help individuals decide whether consumer credit insurance is appropriate for their needs.

Q3: What factors to consider when considering CCI in Australia?

In Australia, several factors are important, including those related to various aspects of credit contracts and financial obligations. Here are some key considerations:

Reverse mortgaged and mortgaged property

If you have a reverse mortgage or a mortgaged property, you need to understand how consumer credit insurance may interact with these arrangements. Consider whether the coverage aligns with your mortgage's specific terms and conditions or guarantee.

Short-term credit and payday loans 

If you often utilise short-term credit options or have payday loans, evaluate whether the consumer credit insurance policy provides coverage for these types of credit agreements. Be aware of any limitations or exclusions that may apply.

Reverse mortgage information statement 

Review the reverse mortgage information statement provided by the lender, as it contains important details about the credit contract and associated rights and obligations. Ensure the consumer credit insurance aligns with the information provided in this statement.

Statements of account and copy of the assessment

As part of your consumer credit insurance considerations, you must understand the information and documentation you will receive, such as statements of account. Additionally, ask about obtaining a copy of the credit assessment conducted by the lender to assess your eligibility for the credit contract.

Annual percentage rate (APR) and amount of credit contract 

Consider the APR and the total amount of the credit contract when assessing the suitability of consumer credit insurance. Evaluate how the insurance coverage aligns with the credit contract terms and the associated financial obligations.

Credit contracts and consumer leases

Consider whether the consumer credit insurance policy extends coverage to both credit contracts and consumer leases. Evaluate how the insurance can protect you in situations involving lease agreements for various goods and services.

Direct debit and data breach 

Assess the insurance provider's policies and procedures concerning direct debit arrangements and their measures for safeguarding your personal information. Ensure they take reasonable steps to prevent data breaches and protect your sensitive data.

Legal aid and financial counsellors

Familiarise yourself with the availability of legal aid and financial counsellors who can provide guidance and support in navigating consumer credit insurance matters. They can assist you in understanding your rights, obligations, and options for dispute resolution.

Note: To obtain comprehensive information about your rights and obligations, consult the National Credit Code, seek guidance from the Information Commissioner or relevant authorities, and consider engaging legal and financial professionals who can provide tailored advice based on your circumstances.

Q4: What is junk insurance?

Junk insurance refers to low-quality insurance products in Australia that offer little value to consumers and are often sold through misleading or deceptive practices. These policies typically have high premiums, limited coverage, and exclusions that make them unsuitable for most consumers.

Consumers should be cautious of junk insurance and be aware of the risks involved. As with any insurance product, it’s important to make informed decisions to avoid unnecessary add-ons or overpriced policies that don’t adequately protect policyholders.

In cases where consumers have been sold junk insurance, they may be entitled to a refund. Taking action to seek a junk insurance refund is essential for consumers who have been misled or sold inappropriate insurance products. 

This can involve contacting relevant authorities, such as consumer protection agencies or financial ombudsman services, and seeking legal advice to explore options for obtaining a refund and rectifying the situation.

Q5: What does consumer credit insurance cover?

Consumer credit insurance provides coverage for borrowers in specific situations that may impact their ability to repay a loan or credit. The specific coverage can vary depending on the policy and provider. While the exact terms may differ, common scenarios include:

  • Death: In the unfortunate event of the borrower's death, the insurance policy may provide coverage to repay the outstanding loan balance. This can help alleviate the financial burden on the borrower's family or estate.
  • Terminal illness: If the borrower is diagnosed with a terminal illness with limited life expectancy, the insurance policy may cover the outstanding loan balance.
  • Disability: Consumer credit insurance may offer coverage in cases where the borrower becomes permanently or temporarily disabled, preventing them from earning income and making loan repayments.
  • Involuntary unemployment: If the borrower loses their job involuntarily due to retrenchment or redundancy, the insurance policy may provide coverage for a specified period to assist with loan repayments.

Note: It is optional; borrowers should assess their circumstances and risk factors before purchasing a policy. Comparing different policies and understanding the specific coverage can help you make an informed choice regarding your insurance needs.

Q6: What are the benefits of consumer credit insurance?

Consumer credit insurance offers borrowers several potential benefits, providing financial security and protection in challenging circumstances. Here are some common advantages.

Loan repayment protection

One of the primary benefits is that it helps safeguard borrowers against unforeseen events that may affect their ability to repay a loan or credit. As mentioned previously, in situations such as death, terminal illness, disability, or involuntary unemployment, the insurance policy can cover loan repayments, reducing the financial strain on the borrower.

Peace of mind 

It provides peace of mind to borrowers, knowing they have a safety net in place in unexpected circumstances. It offers financial protection, ensuring borrowers and their families are not burdened with outstanding debts during difficult times.

Financial stability 

Borrowers can maintain their financial stability even during challenging periods. Insurance coverage helps prevent missed loan repayments, which can hurt credit scores and overall financial well-being.

Flexibility and customisation 

The policies often offer flexibility regarding coverage options and customisation. Borrowers can choose the level of coverage that aligns with their specific needs, ensuring they are adequately protected without paying for unnecessary features.

Ease of access 

It is typically straightforward and accessible. It can be purchased directly from insurance providers or financial institutions when taking out a loan or credit. This convenience allows borrowers to secure coverage quickly and easily.

Important: The decision to obtain CCI should be based on an individual's financial situation, risk tolerance, and personal circumstances. It is advisable to compare different policies, seek professional advice if needed, and make an informed choice that aligns with your needs and objectives.

Q7: How is consumer credit insurance regulated in Australia?

Consumer Credit Insurance in Australia is subject to regulation and oversight to protect consumers and ensure that insurance providers adhere to specific standards. 

As previously mentioned, the regulation of CCI primarily falls under the jurisdiction of the Australian Securities and Investments Commission (ASIC), and various laws and regulations govern it. Here's an overview of how CCI is regulated in Australia:

National Consumer Credit Protection Act (NCCP Act)

The NCCP Act is the key legislation governing consumer credit in Australia. It sets out the licensing requirements for credit providers and includes provisions related to the sale and provision of CCI. Under the NCCP Act, credit providers must comply with responsible lending obligations and ensure the sale of CCI is suitable for the borrower's needs and circumstances.

Australian Securities and Investments Commission (ASIC)

ASIC is the regulatory body responsible for enforcing the laws related to CCI. It oversees the conduct of credit providers and ensures compliance with the NCCP Act. ASIC provides guidance and resources to assist consumers and industry participants understand their CCI rights and obligations.

Code of Practice

The Insurance in Superannuation Voluntary Code of Practice sets out industry best practices for insurers offering CCI within superannuation funds. While participation in the code is voluntary, it aims to improve the quality and value of insurance coverage provided to superannuation fund members.

Compliance and enforcement

ASIC has the authority to monitor and enforce compliance with CCI regulations. It conducts regular surveillance and investigations to identify any misconduct or non-compliance by credit providers or insurance companies. ASIC may take enforcement actions, such as imposing penalties or sanctions, to address breaches of the regulatory requirements.

External dispute resolution

Consumers with complaints or disputes regarding CCI can seek resolution through external dispute resolution schemes. These schemes, such as the Australian Financial Complaints Authority (AFCA), provide an independent platform for resolving consumer and credit providers' or insurers' disputes.

Suppose a consumer believes a credit provider or insurer has acted unfairly or engaged in misconduct related to CCI. In that case, they can complain to ASIC or seek assistance from external dispute resolution schemes.

By regulating CCI, Australia aims to promote transparency, fairness, and consumer confidence in the credit insurance market, ultimately protecting consumers from potential harm or unfair practices.

Q8: What are the different types of consumer credit insurance?

Consumer credit insurance offers various types of coverage to protect borrowers. 

Loan protection insurance

This type of CCI provides coverage for loan repayments in the event of unforeseen circumstances that affect the borrower's ability to meet their loan obligations. It may include coverage for disability, involuntary unemployment, critical illness, or death.

Mortgage protection insurance

Designed explicitly for mortgage borrowers, this coverage helps meet mortgage repayments in case of unexpected events, such as disability, involuntary unemployment, or death.

Credit card insurance

Credit card insurance covers outstanding balances when the cardholder experiences financial hardship, disability, or death. It may also offer protection against fraudulent transactions or unauthorised credit card use.

Personal loan insurance

Personal loan insurance covers the repayment of personal loans in the event of the borrower's inability to meet their loan obligations due to circumstances such as disability, unemployment, or death.

Redundancy insurance

This type offers protection against involuntary unemployment, providing financial assistance with loan or credit repayments for a specified period if the borrower becomes unemployed due to redundancy.

Comprehensive credit insurance

Comprehensive credit insurance provides a broader range of coverage, typically including protection for loan repayments in cases of death, disability, critical illness, involuntary unemployment, and other specified circumstances.

Q9: What is credit life insurance?

Credit life insurance is a specific type of consumer credit insurance that ensures the outstanding loan balance is covered in the unfortunate event of the borrower's death. This coverage relieves the borrower's family or estate from the responsibility of repaying the loan, providing financial security and peace of mind.

The borrower pays regular premiums for credit life insurance, and in the event of their death, the insurance provider settles the remaining loan amount directly with the lender. It is important for borrowers to review the terms and conditions of the policy, including any exclusions or limitations, to ensure it meets their specific needs and offers the desired level of protection.

Q10: How does credit disability insurance work?

Credit disability insurance is a form of consumer credit insurance that offers coverage for loan repayments if the borrower becomes disabled and cannot work. This insurance provides financial protection by stepping in to make the loan payments on behalf of the borrower in the event of a covered disability outlined in the policy.

The coverage provided by credit disability insurance is tailored to the specific terms and conditions of the policy. The borrower pays premiums to maintain this coverage, ensuring that in the event of a disability, they can still meet their loan obligations. Credit disability insurance offers valuable assistance to borrowers during times of disability when they are unable to work.

Q11: What is credit involuntary unemployment insurance?

Credit involuntary unemployment insurance is a type of consumer credit insurance designed to protect borrowers if they experience involuntary unemployment. This coverage is activated when the borrower loses their job due to circumstances beyond their control, such as company downsizing or closure.

In the event of involuntary unemployment, credit involuntary unemployment insurance steps in to help make loan payments on behalf of the borrower. This temporary financial assistance provides a safety net for borrowers, allowing them to manage their loan obligations during unemployment.

Q12: What factors should be considered before obtaining consumer credit insurance?

Several factors should be carefully considered to ensure it aligns with individual needs and circumstances:

Coverage needs

Assess your specific coverage needs based on your credit or loan type. Consider the loan amount, repayment terms, and potential risks associated with your financial situation.

Policy features 

Review the policy features, including the types of coverage offered and the specific circumstances in which claims can be made. Understand the waiting periods, exclusions, and limitations associated with the policy.

Premium costs 

Evaluate the premium costs associated with the insurance. Determine whether the premiums are affordable and fit within your budget. Compare premiums from different providers to ensure you are getting a competitive rate.

Policy duration 

Consider the duration of the policy and whether it aligns with the length of your loan or credit agreement. Assess whether the policy provides coverage for the desired period.

Claim process 

Understand the process for filing a claim and the requirements for documentation and proof of eligibility. Evaluate the ease and efficiency of the claim process to ensure it meets your expectations.

Provider reputation 

Research the reputation and credibility of the insurance provider. Look for reviews and ratings to gauge their reliability and customer service track record.

Exclusions and limitations 

Pay attention to the exclusions and limitations of the policy. Understand the circumstances or events the insurance may not cover and assess whether they pose a significant risk to your financial situation.

Financial advice

Consider seeking advice from financial professionals, such as mortgage brokers, insurance specialists, or financial advisers. They can provide valuable insights and help you decide based on your needs and goals.

By carefully considering these factors, you can make a well-informed decision about obtaining consumer credit insurance that best suits your circumstances and provides the necessary financial protection.

Q13: How are premiums determined?

Premiums are determined by assessing the level of risk associated with the borrower and the specific credit arrangement. Key considerations include:

  • Loan amount: The loan or credit obtained influences the premium, as higher loan amounts may require higher insurance coverage.
  • Coverage type: The borrower's choices affect the premium. Different coverage options have varying costs based on the level of protection provided.
  • Age and health: The age and health of the borrower may be considered, as they can impact the risk of potential health-related issues that could affect the ability to repay the loan.
  • Occupation: Certain occupations may pose different levels of risk, which can be factored into the premium calculation. Riskier occupations may result in higher premiums.
  • Credit history: The borrower's credit history may be considered, as it provides insights into their past repayment behaviour. Positive credit history may result in lower premiums.
  • Policy duration: The time the policy will be in effect is a consideration. Longer policy durations may lead to higher premiums due to the extended coverage period.
  • Provider's pricing structure: Each insurance provider has its pricing structure and methodology for determining premiums. Comparing quotes from different providers can help borrowers find the most competitive premium rates.

Q14: What are the limitations and exclusions?

Some policies have limitations and exclusions that borrowers need to consider. These can include the following:

  • Pre-existing conditions: Coverage may not apply to medical conditions existing before the policy's effective date.
  • Waiting periods: Some events may have a waiting period before coverage begins.
  • Excluded events: Certain situations, such as intentional injuries or risky activities, may not be covered.
  • Benefit limits: Policies have maximum claim amounts for covered events.
  • Policy cancellation: Conditions under which the insurer can cancel the policy should be understood.
  • Disclosure requirements: Accurate information must be provided during the application process.
  • Other limitations: Each policy may have additional conditions and procedures to be aware of.

Q15: What are the compliance and enforcement measures?

Compliance and enforcement measures are vital in ensuring the integrity and transparency of Australia's consumer credit insurance industry. These measures are implemented by various regulatory bodies, including the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA).

Insurers and providers of consumer credit insurance are required to obtain licenses from ASIC, demonstrating their compliance with regulatory standards. They must adhere to a Code of Practice that outlines ethical and professional conduct within the industry. This code aims to protect the interests of consumers and promote fair practices.

Insurers must provide clear, accurate information about their insurance policies to ensure transparency. This includes details on coverage, exclusions, premiums, and any additional fees or charges. It enables borrowers to make informed decisions about the insurance products they choose.

Important: Non-compliance or breaches of regulatory requirements may result in penalties and sanctions imposed on insurers or providers. These penalties act as deterrents and emphasise the importance of adhering to the regulations and codes of conduct.

Q16: How can consumers resolve disputes?

Resolving disputes related to CCI is essential for fair outcomes. Consumers can follow these steps to seek a resolution.

First, contact the insurance provider to discuss the issue and attempt an informal resolution. This can be done through their customer service helpline or by submitting a written complaint.

If the dispute remains unresolved, escalate it through the insurance provider's Internal Dispute Resolution (IDR) process. Insurance providers are required to have an IDR process to handle disputes fairly and promptly.

Consumers can complain with an External Dispute Resolution (EDR) scheme if the dispute remains unresolved after the IDR process. The Australian Financial Complaints Authority (AFCA) is Australia's designated EDR scheme for consumer credit insurance disputes.

If all attempts fail, seeking legal advice may be an option. A legal professional can guide further steps, such as mediation or pursuing legal action.

Note: Consumers should proactively resolve disputes and keep documentation of all communication and relevant information throughout the process.

Q17: What support is available for consumers facing financial difficulties?

Consumers facing financial difficulties have various resources available to provide assistance and guidance during challenging times, including:

  • Financial counselling: Free, confidential advice on budgeting, debt management, and negotiating with creditors.
  • National Debt Helpline: Connects consumers with professional counsellors for personalised assistance.
  • Financial hardship programs: Offered by financial institutions to help customers manage debts and explore repayment options.
  • Government assistance: Income support, rent assistance, and utility bill concessions programs.
  • Community organisations: Provide food assistance, emergency relief funds, and referrals to support agencies.

Consumers experiencing financial difficulties should proactively seek support to address their situation. Early action is crucial in finding the necessary help and support for navigating difficult times.

Q18: Is it possible to live without consumer credit?

Yes, it is possible to live without consumer credit. Consumer credit refers to borrowing money or using credit cards to make purchases. While consumer credit can be convenient for certain expenses, it is optional. 

Adopting a cash-based approach and practising responsible financial habits empowers individuals to live within their means and avoid relying on consumer credit. This includes budgeting effectively, saving money, and making informed purchasing decisions. 

Living without consumer credit may require adjusting your lifestyle and prioritising needs over wants, but it can provide a sense of financial freedom and independence.

Q19: Do I have to pay for credit protection?

Paying for credit protection is not mandatory. It is an optional insurance product that borrowers can choose to purchase. The decision to obtain credit protection depends on individual circumstances, risk tolerance, and financial goals.

Before deciding whether to pay for credit protection, borrowers should carefully consider the cost of premiums and weigh them against the potential benefits and coverage provided by the insurance policy. Review the terms and conditions of the credit protection policy, including any exclusions or limitations, to make an informed decision about its necessity and value. 

Q20: What are some of the most common misconceptions?

Misconceptions about CCI arise due to misunderstandings and confusion. Let's address some of the most common.

It is not mandatory

One common misconception is that CCI is compulsory when obtaining a loan or credit. However, it is optional.

It covers all circumstances

Another misconception is that it provides comprehensive coverage for all possible situations. In reality, the coverage offered by consumer credit insurance policies may vary depending on the terms and conditions of the specific policy. Review the policy details to understand the specific coverage and limitations or exclusions.

It is the same as other insurance products 

Some people mistakenly assume that consumer credit insurance is similar to other types of insurance, such as health insurance or car insurance. However, it is designed to protect borrowers in circumstances affecting their ability to repay a loan or credit.

It does not guarantee loan approval 

CCI does not guarantee loan approval. The decision to approve a loan or credit application is based on various factors, including creditworthiness and meeting the lender's criteria. It is separate from the loan approval process and should not be viewed as a way to secure approval.

Summing up

CCI products can offer a safety net to borrowers by providing coverage in unexpected financial challenges. Understanding this insurance product's types, considerations, and consumer rights is crucial for making informed decisions. 

You can make choices that align with your financial circumstances and goals by assessing personal needs, comparing insurance products, and seeking professional advice when necessary.

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Disclaimer: The author is not a financial advisor, and the information provided is general in nature and was prepared for information purposes only. This article should not be considered to constitute financial advice. Accordingly, reliance should not be placed on this article as the basis for making an investment, financial or other decision. This information does not take into account your investment objectives, particular needs, or financial situation.

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